Although this situation has vastly improved, there is still occasionally some impact on the ability of Royal Mail to maintain their usual service levels.
We will continue offering our delivery options, but there may be disruptions to some services.
Should you need further help please call us: 01462 790900
We deliver to UK Mainland, Highlands and Islands and Northern Ireland.
For other international postage please call us 01462 790900.
We send out completed orders Monday to Friday. Orders received before 3pm will be dispatched.
Orders will only be dispatched after we have received full payment.
Orders paid for after 3pm will be sent out the following working day.
ROYAL MAIL:
We offer the following delivery options:
A tracking number will be sent to you when Royal Mail has collected your order.
If you have provided us with your email address you will also receive notifications as to the status of your delivery.
We will do our utmost to ensure your order arrives correct, safe and on time.
Our website will make available the delivery options applicable to your order.
If you have any questions regarding the delivery of your items, please e-mail team@auntmary-co-uk.stackstaging.com
Our clients’ satisfaction across our product range is our number one goal.
However there may be an instance where you wish to exchange an item for another or return for a refund.
If you do wish to either return or exchange your purchased products, please help us to resolve any problems quickly by undertaking the following steps:
Returned merchandise requires prior authorisation by ourselves. Please contact us either by email (team@auntmary-co-uk.stackstaging.com) or by phone (01462 790900) to explain the problem with your item and for us to approve the return.
Notification of damaged goods, request to return an item, or any other query regarding your order must be made within 2 days of receipt.
For refunds and exchanges all returns must be in original packaging and in new, unused condition; the packaging must be undamaged (unless the product is being exchanged due to a product fault)
The returned item must be suitable for resale and the contents and quantity of the product must be as originally sold.
You will be responsible for the post and packaging costs of returning the products to us for any reason.
If the item is tested and found to be faulty, we will reimburse your cost of returning the items.
Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.
If the above procedure has not been followed correctly we reserve the right not to process the returns.
Finally, let us assure you that we will try to resolve any problems you have as quickly as possible.
Please send your items to this address:
Adam & Eve Distribution
Spring Barn,
Fairclough Hall Farm,
Halls Green
Hertfordshire
SG4 7DP
Refunds will be issued as soon as possible, please understand that this may take a little while to show on your bank account.
We will always try to refund your payment quickly and efficiently.